Customer Service Representative Authorizer - 100% Remote

Atlanta, GA
  • ID: 2022-2903
  • Category: Customer Service/Support

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary:

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

Responsibilities: 

  • Responsible for authorizing repair/replacement of covered systems or appliances.

  • Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.

  • Provides any necessary follow-up.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:  

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience required  

1-3 years of customer service experience and/or training required 

Required Skills:  

  • Knowledge of how to read a contract

  • Knowledge of business unit policies and procedures

  • Customer service and conflict resolution

  • Negotiation skills

  • Computer skills (Microsoft Word, Excel, Outlook)

  • Attention to detail

  • Ability to multi-task

  • Ability to adapt to a fast-paced environment

  • Must have internet access with minimum 4.6Mbps upload/download speeds

Preferred Skills:  

  • Highly skilled in mathematics

  • Strong deductive reasoning skills

  • Effective communication skills

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ID 2022-2903

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Job descriptions are intended to describe the general nature of the work being performed by employees assigned to a classification. They are not an exhaustive list of all responsibilities, duties and skills required for the position. Frontdoor is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action employer, making decisions without regard to any status protected by the laws or regulations in the locations where we operate or set forth in our Code of Conduct.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access frontdoor.jobs as result of your disability. You can request a reasonable accommodation by sending an e-mail to talentacquisition@frontdoorhome.com . In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

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