Operations Support Administrative Assistant I

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Frontdoor is seeking a highly motivated and customer centric individual to join our Operations Team. This team member should be organized with a strong work ethic and enjoys working in a team environment. The position requires some accounting, invoicing or billing experience as well as learning and applying knowledge of the terms and conditions of the Frontdoor warranties to accurately advise and educate builder/members, homeowners and others of the requirements, responsibilities and obligations under the warranty. As an Operations Support Administrative Assistant you will apply your knowledge, attention to detail and problem solving skills to ensure compliance requirements are met and payments are applied accurately. You will have the opportunity to take on a variety of responsibilities and the ability to grow within the organization.

Core Job Responsibilities:

• Ensure exceptional customer service to internal and external customers

• Prepare and audit invoices sent to external customers

• Payment Conciliation for over or under payments

• Accurately enter and process enrollment forms into the system and validate all information.

• Audit home enrollments to verify risk management and eligibility requirements are met and ensure all information is complete and accurate

• Identify and resolve inadequate applications and associated revenue by performing follow ups through written and oral communication within required timeframes

• Audit payments received to ensure funds are applied appropriately to enrollments

• Scanning and batching paper enrollments

• Manage and scan items necessary to process homeowner transfer of warranty

• Ensure that Service Level Agreements and deadlines are met by coordinating and following up with all necessary parties

• Manage assigned SharePoint tasks, which includes researching facts and gathering documentation necessary to ensure are standards and requirements for the enrollment have been met by Builder/Seller to complete enrollment.

• Document all customer interactions in a clear, concise and informative matter

• Other duties as assigned

Qualifications

• Associates degree or equivalent business experience with proven college-level writing skills and exceptional verbal communication skills

• Accounting, invoicing or billing experience required

• Experience applying billing codes to payments and invoices

• Excellent Data Entry Skills with the ability to accurately and efficiently enter data into applications and confirm all information is accurate.

• Possess critical thinking skills to analyze and negotiate a resolution with experience in resolving highly escalated situations

• Strong ability to multi-task and manage competing priorities

• Methodical in approach and attention to detail

• Excellent written and verbal communication skills with the ability to apply problem solving skills to complex situations.

• 1-2 years of office work experience and enjoys working with clients and collaborating with team members

• Must have proficient computer skills working in Word, Excel, and Outlook

Other/State Specific

This role pays between $18-$19/hr plus 5% annual bonus and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US-CO-Aurora

ID 2025-3616

Category Administrative/Clerical

Type Full Time

Company AHS American Home Shield Corp