Inbound Consumer Sales Associate - Spanish Bilingual - 100% Remote / Work From Home

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For more details, visit frontdoorhome.com.

Responsibilities

Summary :

Achieve sales targets by answering inbound calls to potential and existing members. Utilize sales knowledge and service skills to accurately and professionally educate, evaluate and sell Home Service Plans (HSP) directly to consumers. Ask discovery questions to understand the consumers’ needs.Build a positive connection and rapport to promote and sell the benefits, coverage, and terms of products and services. Success will be measured on behaviors, quality, performance, and alignment with our house rules.

Responsibilities:

• Meet or exceed sales goals and objectives based on our key performance indicators (KPI’s)

• Acquire and apply knowledge of company operations in every interaction by utilizing available resources

• Maintain and build relationship while delivering a positive member experience by using our sales model

• Drive inbound calls with the goal of selling, renewing, and upgrading members’ products and services

• Assist and be flexible to support other verticals, including outbound, leads, and business needs based on call volumes

• Retain members by educating and addressing non-sales related inquiries, such as: answering contract questions, updating contract details andproviding first call resolution

• Use active listening to build rapport and generate additional growth opportunities

• Provide quality service and adhere to our member comittment

• Detailed documention of all interactions in our member database

• May assume other duties as applied.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

High school diploma or equivalent required

Minimum Experience required :

1+ years of sales and/or member service experience required

Required Skills:

• Able to exhibit respect, empathy, and critical thinking while actively listening and problem solving

• Ability to remain competitive, coachable, and productive in a fast-paced sales environment

• Capacity to balance the business and members needs

• Align with our company house rules

• Ability to navigate multiple software applications and enter data during member interactions

• Demonstrate strong and effective verbal and written communication skills

• Able to work nights and weekends, variable schedule(s) and overtime as necessary

• Reliable, persistant, and self-motivated to make sales

• Able to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBP

Preferred Skills:

• Proven success in a sales or member service role

• Experience reaching or exceeding sales goals and objectives

Physical Role Requirements :

Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

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ID 2022-3082

Category Sales

Type Full Time

Company AHS American Home Shield Corp