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Frontdoor Corporate Technology Administrator in Denver, Colorado

Position Overview

As a System Administrator, you will be supporting the Corporate Technology Department’s technologies as well as all the sites and call centers across the network with daily projects and activities as directed. You will be managing and maintaining the Microsoft SCCM (for windows), JAMF/JumpCloud (for Macs), Microsoft O365 and the hybrid Active Directory environment. Other responsibilities include maintenance of IT equipment throughout the environment, managing multiple customer requests simultaneously including troubleshooting of all IT related equipment such as PCs (Windows and Mac), wireless handheld devices, thin clients, printers and other end user devices. The position will also require supporting of multiple locations remotely. The Systems Administrator will also serve as level 2/3 support to the deskside and service desk team.

Job Responsibilities

• Oversee administration of Office 365. This includes administering users and groups, Exchange Online, Intune, Teams, OneDrive, Azure AD Connect, Azure Active Directory, backup and recovery, and Office 365 licensing

• Oversee and administrator Windows domain controllers, Active Directory, group policy and DNS

• Design and support of endpoint environment solutions using Microsoft System Center Configuration Manager (SCCM), Mobile Device Management (MDM), and Active Directory (AD) services

• Executes deployment plans and operational activities such as operating system upgrades, application deployment, patching, etc.

• Manage the maintain the Mac environment using JAMF/JumpCloud

o Create auto provisioned images based on end-user’s job role or responsibilities

o Create and deploy packages to setup/manage Mac OS and policies

o patch management

o test and evaluate any new MacOS version

• Responsible for all Windows server patch management utilizing Microsoft SCCM and WSUS

• Responsible for “white glove” style support services for executives and other staff with prompt addressing of issues and appropriate follow up. Provide quick response, break-fix and resolution of issues and to track user request in support of systems and services

• Being present and available to clients requiring technical assistance during and after business hours by participating in an on-call rotation

• Responding to questions from emails and callers in a timely and professional manner

• Follow standard Deskside operating procedures; accurately update tickets using the defined tracking software and processes

• Create Video and text documentation for onboarding purposes and other areas if required

• Being able and willing to cross train team members

• Other duties as assigned based on business needs

General Requirements:

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others

• Ability to utilize the applications for Microsoft Office for support, reporting and documentation

• Ability to provide technical support over the phone as well as over email

• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it

• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations

• Ability to work with or without direct supervision

• Take ownership and responsibility of issues from start through to a successful resolution

• Exceptional and professional written and oral communication skills

• Exceptional interpersonal skills, with a focus on listening and questioning skills

• Must possess solid knowledge of both Windows & Mac OS, Apple iOS (iPhone/iPad), and ability to support standard Microsoft business applications and other corporate technology applications

• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

• Provide Tier II/III technical support, as needed

• Participate in an on-call rotation

QUALIFICATIONS

• Associate or bachelor’s degree in computer science and 3-5 years’ work experience in the specialty area or an equivalent combination of education and experience

• Knowledge of Microsoft Windows, Mac OS, and Linux operating systems, as well as networks, mobile devices, printers, and peripherals

• Lead installation, configuration, and maintenance efforts related to computer operating systems with an emphasis on both Windows and MAC OS

• Experience with Microsoft SCCM (imaging, software deployment, patching)

• Experience with JAMF/JumpCloud (create and deploy packages to setup/manage Mac OS and policies, patch management)

• Experience with Active Directory/O365/Azure administration

• Experience with scripting and automation tools (PowerShell or others)

• Ability to prioritize work based on department and production objectives

• Excellent written and verbal communication skills

• Ability to work and make decisions independently in a fast-paced environment

• 3 years of experience administering Windows servers

• 3 years of experience administering Active Directory, group policy, DNS, and DHCP

• 3 years of experience administering an office 365 environment

• Azure, Active Directory and Office 365 administration is a plus

• System administration and IT certifications in Microsoft, Apple or other network related fields are a plus

Additional Frontdoor Total Rewards Information: We are passionate about empowering our people, and are creating an environment where associates are engaged and excited to be part of taking the hassle out of home ownership. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. The incoming salary for this role is $50000 for the minimum level of experience outlined in the requirements for this role; however, the salary we ultimately offer will typically increase commensurate with experience.

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com (http://cts.businesswire.com/ct/CT?id=smartlink&url=http%3A%2F%2Ffrontdoorhome.com&esheet=51890761&newsitemid=20181029005803&lan=en-US&anchor=frontdoorhome.com&index=2&md5=6947c38f3b6d24b5dad0a5d08663858e) .

Job Category: Engineering

ID: R0015045

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