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Frontdoor Technical Program Manager in Denver, Colorado

The Technical Program Manager (TPM) is responsible for defining project scope and schedule while focusing on regular and timely delivery of value; organizing and leading project teams; managing risk and issues; correcting deviations from plans; and performing delivery of product to the business. The TPM will be responsible for managing several concurrent high visibility projects using agile methods with proven program management skills in a fast-paced environment that may cross multiple business divisions and engineering teams. Successful candidates will have a strong technical background, possess a results-driven mindset, and have a keen eye for detail. Strong problem-solving abilities, sound business judgement, and effective leadership skills are critical to the position.

Job Responsibilities

As a technical program manager:

  • Own releases, de-risk them and take releases to completion

  • Demonstrated ability to define and manage scope, schedule and budget for multiple projects

  • Understand technical details of the development, break down complex project work and challenge all parties (engineers, development managers, product managers) to provide clarity

  • Identify need for resources from or trade-offs with other teams that will maximize the overall company's goals

  • Proficient in coordinating with other departments and teams to manage dependencies, risks, and schedules

  • Anticipate and understand ways of redefining scope and breaking up of implementation to bring project back into normal course

  • Understand the effective performance of individual team members and act as a sounding board for managers to make decisions on resource assignment for projects

  • Work with developers to tease out undercurrent concerns not clearly expressed and bring out clarity. Be a voice for the engineer

  • Excellent written skills is absolutely essential. The TPM will be expected to write trade-off documents that will be reviewed by stakeholders across the company

  • Communicate effectively to stakeholders and senior leadership about project status and resolutions

  • Coordinate work and manage dependencies across multiple teams

  • Provide metrics and reporting for project and delivery teams, as well as executive management

  • Create, document, and maintain comprehensive project plans and coordinate tasks required for timely completion of projects, as well as long-term deliverable sustainability

  • · Ability to do basic debugging and testing of product to have a personal sense and judgement of quality

Basic Qualifications

  • Bachelor's Degree in Computer Science, Information Systems Management, Mathematics, other related fields, or equivalent experience

  • 5+ years of experience in managing technology projects in support of a highly technical environment

  • 2+ years of experience managing work in an agile environment

  • Experience in managing complex projects or programs at scale; Proven experience managing cross-organizational programs and ability to set and hold teams and individuals to timelines and deliverables without explicit authority

  • Solid understanding of and demonstrated experience in using appropriate tools:

  • Agile Project Management tools such as Jira/VSTS or equivalent

  • PM tools such as Project or Planview

  • Proven track record of analytical skills is critical

  • Excellent oral and written communications skills and experience interacting with both business and engineering individuals at all levels including the executive level

  • Strong experience leading daily standups, sprint planning, scrum-of-scrum, retrospective and other key Agile process functions

Preferred Qualifications

  • 2+ years software engineering experience, with a proven track record of leading large-scale IT projects to successful delivery and completion

  • 2+ years experience in a technical leadership role

  • Strong experience in SQL.

  • Experience in JIRA reporting and create data analysis reports in PowerBI is a plus

  • Experience in parsing log files to narrow down issues for the engineers in case of escalations

  • Deep experience and understanding of consumer-facing applications

  • Experience managing projects that spanned many development teams

  • Experience managing development teams and cycles at a remote location

  • Experience testing web and mobile applications

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .

Job Category: Engineering

ID: R0014396

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