Contractor Dispatcher - 100% Remote

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary:

As a Contractor Dispatcher, you will dispatch service calls to authorized network of service contractors and/or personnel by answering incoming calls and making outbound calls, interpreting contracts and taking appropriate action.

Responsibilities:

• Researches, identifies, and arranges with an appropriate network contractor to complete work orders that cannot be automatically dispatched.

• May arrange for emergency/urgent work orders to be completed by coordinating with both customer and contractor.

• May negotiate with contractors to reach agreeable terms for unusual, inconvenient, or urgent work orders.

• Dispatches work orders following established guidelines.

• Places outbound calls to customers; provides necessary follow-up.

• Makes outbound calls and send mails to locate authorized contractors

• Interprets contracts for contractors and customers.

• Generates work orders using applicable software.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

High school diploma or general education degree (GED) required

Minimum Experience required:

Customer service experience and/or training preferred

Experience in one or more of the repair trades (HVAC, appliance, plumbing, etc.) preferred

Required Skills:

• Computer skills (Microsoft Word, Outlook, Excel)

• Good attention to detail

• Adapt to a fast-paced environment

• Good written and verbal communication

Other/State Specific

This role pays between $15/hr to $22.65/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US-IA-Des Moines

ID 2023-3161

Category Contractor Relations

Type Full Time

Company AHS American Home Shield Corp