Job Information

Frontdoor Contractor Dispatcher in Des Moines, Iowa

Company Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Position Overview

Dispatches service calls to authorized network of service contractors and/or personnel by answering incoming calls and making outbound calls, interpreting contracts and taking appropriate action.

Job Responsibilities

  • Researches, identifies, and arranges with an appropriate network contractor to complete work orders that cannot be automatically dispatched.

  • May arrange for emergency/urgent work orders to be completed by coordinating with both customer and contractor.

  • May negotiate with contractors to reach agreeable terms for unusual, inconvenient, or urgent work orders.

  • Dispatches work orders following established guidelines.

  • Answers inbound and places outbound calls; provides necessary follow-up.

  • Makes outbound calls to locate authorized contractors

  • Interprets contracts for contractors and customers.

  • Generates work orders using applicable software.

Job Requirements

  • High school diploma or general education degree (GED) required

  • Customer service experience and/or training preferred

  • Experience in one or more of the repair trades (HVAC, appliance, plumbing, etc.) preferred

  • Computer skills (Microsoft Word, Outlook, Excel)

  • Good attention to detail

  • Adapt to a fast-paced environment

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).For more details, visit frontdoorhome.com.

Job Category: Operations

ID: R0015117