Field Manager - 100% Remote

Des Moines, IA

  • ID: 2023-3165
  • Category: Contractor Relations

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary:

As a Field Manager, you will manage and evaluate assigned region of the contractor network. Interacts with all departments including field sales. Recruits, coaches, monitors, and evaluates, new contractors as well as existing contractors within their network(s).

Responsibilities:

  • Manages and evaluates the quality and cost of the contractor network in an assigned region by analyzing and interpreting reports and statistical data and determines course of action.

  • Serves as liaison with departments, contractors, and field sales to facilitate communication, as well as resolve issues.

  • Educates, trains, and provides ongoing coaching to contractors on company policies and procedures.

  • Analyzes data to determine gaps in contractor availability and performance to make recommendation, build commitment, and overcome objections.

  • Provides monitoring and maintenance of work orders in their assigned area to ensure accuracy, and provides feedback to appropriate departments for coaching opportunities.

  • Recruits and maintains trade specific contractors to meet regional goals.

  • Provides high level business consulting expertise and advice to an assigned contractor network.

  • Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations virtually and face to face.

  • Assists in facilitating and managing new company initiatives and projects.

  • Ability and willingness to travel to conduct field visits, including multiple overnight stays.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

Bachelor's degree in a related field, or an equivalent combination of education and experience

Minimum Experience required:

4 years’ experience preferred

Required Skills:

  • Ability to maintain confidentiality and work as a team player in a professional manner

  • Ability to legally operate a motor vehicle

  • Negotiation and sales skills

  • Excellent written and verbal communication skills

  • Analytical skills

  • Organizational and time management skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook, PowerBI)

  • Business and financial acumen

  • Problem solving and decision-making skills

  • Project management, organization, multi-tasking, and prioritization skills

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ID 2023-3165

Category Contractor Relations

Type Full Time

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.