Inbound Consumer Sales Associate - Spanish Bilingual - 100% Remote / Work From Home

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For more details, visit frontdoorhome.com.

Responsibilities

Summary :

Receives inbound and/or places outbound telephone calls to sell home warranties. Promotes the benefits, coverage, and terms of products to potential customers. Converts sales opportunities to assist with company monthly sales goals. Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers. Acquires and maintains knowledge and understanding of product coverage for application in every business transaction. Utilizes all available resources and maintains current and knowledgeable of all business unit policies, procedures and programs; completes required continuing education courses.

Responsibilities:

• Receives inbound and/or makes outbound telephone calls to sell home warranties.

• Promotes the benefits, coverage, and terms of products to potential customers.

• Implements effective sales techniques to convert sales opportunities with a high rate of efficiency.

• Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers.

• Acquires and maintains knowledge and understanding of product coverage for application in every business transaction.

• Utilizes all available resources and maintains knowledge of all business unit policies, procedures and programs; completes required continuing education courses.

• May assume other duties as applied.

Qualifications

Required Skills:

• Excellent communication skills

• Microsoft Office software applications (Word, Outlook, Excel)

• Ability to work in a team environment

• Math competency

• Detail oriented

• Career Focused

• Customer focused

• High performer (driven / motivated to succeed)

• Competitive

Physical Role Requirements : Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required

inimum Experience required : 1+ years of sales and/or customer service experience required

Other/State Specific

This role pays between $15.00 to $16.00, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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ID 2023-3101

Category Sales

Type Full Time

Company AHS American Home Shield Corp