Market Manager / Outside Sales
- Category: Sales
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
Summary: Market Manager responsibilities include developing long-term relationships with a portfolio of real estate partners, connecting with key business executives and stakeholders. This position will liaise between partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The incumbent will manage and develop partner accounts to initiate and maintain favorable relationship with clients, and is responsible for meeting sales objectives and growth of assigned accounts.The Market Manager compensation package includes a Base Salary and Commission target.
Be the primary point of contact and build long-term relationships with real estate partners.
Develop a trusted advisor relationship with key accounts, partner stakeholders and executive sponsors.
Take daily actions to open and foster real estate relationships and to drive sales production (orders and sales) that meet company requirements.
Ensure the timely and successful delivery of our solutions according to partner (and customer) needs and objectives.
Contribute to national relationships in your territory (ex. Anywhere or HSoA agencies in your market).
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics; enter all sales related activities into company designated CRM.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations, and representing our brand(s) at industry events.
Responsible for keeping current partners satisfied and delivering exceptional client service on a day-to-day basis.
Help partners through email, phone, online presentations, screen-share and in person meetings.
May assume other duties as applied.
Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Bachelor’s degree preferred
Minimum Experience required: 5+ years of experience and proven results in a sales capacity, 2+ years of experience in home warranty and/or real estate industry preferred
Satisfactory problem-solving skills to help resolve customer complaints or needs
Excellent verbal and written communication skills to communicate product ideas to clients
Up-to-date understanding of the industry’s consumer behavior
Strong customer service and interpersonal skills for dealing with different types of customers and clients
Exceptional analytical skills for analyzing client data
Time management and multitasking skills in order to handle multiple tasks and clients at once
Advanced motivational and negotiation skills
Strong organizational skills and attention to detail
This role pays between $53,700 to $80,500 and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.
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Job Locations US-OH-Cincinnati | US-KY-Lexington | US-KY-Louisville
Type Full Time
Company AHS American Home Shield Corp
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.