Frontdoor Jobs

Job Information

Frontdoor Business Operations Analyst in Memphis, Tennessee

Position Overview

Responsible for business analysis and related process, system and modeling activities supporting the organization's information systems and integrations; scheduling, delivery and design for specific reports and scorecards; database design, documentation and use for analysis across systems and processes; creation and routine delivery of standard system reports and combinations of reports across systems; project management and project team work related to reporting and analysis.

Job Responsibilities

  • Analysis of business and technical processes

  • Business information system planning specific to reporting outcomes

  • Develop test case scenarios for new reports to validate results

  • Development of business information reporting, scorecard and metrics

  • Development of desktop, reporting and process automation tools

  • Documentation of requirements definitions, reference, training and process mapping

  • Determinations for function, inputs, outputs, controls

  • Reporting, analytics, metrics, business warehouse tasks

  • Resource requirements planning and reporting

  • Project management and task work related to reporting and analysis tools

  • Scheduling, routine delivery and archive management for standard reports and scorecards

  • Ownership for reporting reference guides, tools, materials and version control

Job Requirements

  • Bachelor's degree

  • 0-2 years experience

  • Experience and expertise in multi-system, function and platform

  • Experience in leading, guiding and managing technical, flexible and programming resources

  • Experience with documentation, process mapping, SOP, audit, risk management and compliance

  • Experience in enterprise transactional systems; specialty system type may be preferred depending upon area

  • Global reporting experience

  • Project management leadership and documentation experience

  • Experience in executive level reporting, scorecards and analysis

  • Experience with web-based tools, quality IT testing methodology, system integrations and PMO methodology and process

  • Experience in software and reporting structure road-map planning, strategy and release schedule management

  • Preferred experience in SQL, Visual Basic, Oracle, cloud technology, JD Edwards, online/mobile marketing reporting and outreach tool

  • Excellent interpersonal, communication, and client management skills

  • Ability to handle data in a confidential way

  • Detail and process orientation

  • Excellent organizational skills

  • Excellent math, formulation and calculation skills

  • Knowledge of technical reporting best practice and management

  • Skills in data analysis, report writing, defining requirements and creation/maintenance of reports

  • Skills in MS Office, Microsoft Access, macro development and use

  • Development skills with computer programs

  • Knowledge of technical databases

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .

Job Category: Product Management

ID: R0014276

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