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Frontdoor Manager Strategy in Memphis, Tennessee

Company Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).

Position Overview

Our Frontdoor Strategy team must develop a deep understanding of the unique challenges facing the home service plan industry. This team is responsible for thought leadership and leading initiatives that support the organization’s growth goals and providing strategic direction and partnership to senior leadership. We optimize our current operations as well as envision what our organization might look like years from now.

As Manager of the Strategy team, you will be using data and insights to answer some of our most challenging questions and deliver value through successful execution of our most important strategic initiatives. Reporting to the Director of Strategy, you will be responsible for generating ideas to improve our business, designing execution and measurement plans, executing, and then monitoring results. Further, you will partner with key stakeholders across the enterprise to drive measurable results.

Job Responsibilities

  • Conducts highly complex analyses with minimal supervision

  • Coordinates with multiple departments to drive forward strategic initiatives

  • Executes various financial analysis such as DCF and cost-benefit analyses

  • Presents findings and recommendations to key stakeholders including senior management

  • Acts as a coach and mentor to less experienced analysts

  • Works effectively with key business stakeholders to build/maintain relationships and understand business objectives and strategy

  • Identifies areas of automation and process improvement across marketing and other departments

  • Queries data to conduct ad hoc analyses

  • Hypothesis driven problem solving and performs deep-dives to find the root causes

  • Successfully manages stakeholders at all levels of the organization

  • Manages multiple projects/initiatives and gets results in a complex, sometimes ambiguous environment

Job Requirements

  • Bachelor’s degree in relevant fields such as Business Administration, Economics, Statistics or Applied Mathematics

  • 4-7 years of experience in business, consulting, strategy or financial analysis roles

  • Adaptability and agility in changing circumstances; handling multiple priorities and deadlines

  • Knowledge of process improvement, root cause analysis, change management and implementation practices

  • Ability to clearly define and communicate vision

  • Ability to lead implementation and adoption

  • Ability to work with quantitative, business and front-line teams

  • Proficiency in Excel and PowerPoint required; SAS, MS SQL, and PowerBI preferred

  • Top candidate will be a self-starter with a sharp eye for details, an ability to work in a fast-paced and ever-changing environment, and the ability to communicate effectively with senior leadership

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

  • Sitting for long periods of time while using office equipment such as computers, phones and etc.

  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .

Job Category: Marketing

ID: R0014292

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