Frontdoor Jobs

Job Information

Frontdoor Product Operations Manager in Memphis, Tennessee

Company Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Position Overview

This role is responsible for the planning, management and on-time execution of Home Service Plan product changes within product maintenance platform. It will work closely with the Business Product Management Team as well as other key partners to build and maintain the portfolio of Home Service Plan products.

Job Responsibilities

  • Create and maintain Home Service Plan products in the product maintenance platform.

  • Interface with business partners and stakeholders to ensure on-time defect free delivery of key initiatives

  • Develop strategies and processes to improve the current state.

  • Provide timely and thorough research, insights, and reporting to key stakeholders on capacity, status, products, coverages, pricing, eligibility, and availability.

  • Act as subject matter expert on the design and development of program/system enhancements.

Job Requirements

  • Bachelor’s degree or equivalent years relevant experience required

  • 2 years of operations/program management experience required

  • Knowledge of project/program management fundamentals, principles, and concepts

  • Strong analytical skills

  • Extremely detail oriented

  • Proven ability to deliver on timelines

  • Process driven

  • Motivated self-starter

  • Ability to handle multiple projects/priorities concurrently

  • Strong computer skills, including, but not limited to Microsoft Office

  • Strong written and verbal communication skills

  • Problem Solving and decision-making skills

  • Alignment with Frontdoor Values

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

  • Sitting for long periods of time while using office equipment such as computers, phones and etc.

  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

Inside working conditions: The change of building environment such as with or without air conditioning and heating.

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .

Job Category: Product Management

ID: R0014755

DirectEmployers