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Frontdoor Senior Software Engineer- SRE in Memphis, Tennessee

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).

About the Role:

As a SRE, you will be working with Software and Security engineers to build the platform, pipeline, and monitoring systems that Frontdoor will leverage to deploy and run its applications. As a software engineer you will help build the solutions to accelerate the development process.

What You’ll Do

  • Act as the guiding technical vision the application platform

  • Perform gap analysis in Frontdoor's applications to ensure they adhere to a high quality

  • Deliver on solutions that few others can, either by your own heavy lifting or the ability to orchestrate large group efforts

  • Solve complex platform problems in pragmatic ways, drastically reducing risk while limiting the business impact

  • Improve the definition of best practices and architecture with deep domain knowledge

  • Create plans to build effective solutions to problems that are barely on the horizon

  • Create alignment and improved collaboration within and outside software organizations

  • Build, improve, and grow an organization's culture in a positive way

  • Work at the architecture level as well in the deep implementation details for platform solutions

  • Build integrations between infrastructure, observability tooling, and delivery tooling to product a single application platform

What You'll Need

  • Ability to ensure SRE aligns to business needs without impeding development

  • Ability to drive a small teams through influence to innovative solutions

  • Clear understanding of infrastructure, networking, and computing services/deployment architecture

  • Are comfortable generating automated metrics to measure service and program effectiveness and consistency=

  • Experience building resiliency into system architecture

  • Understanding of devops processes and procedures

  • Experience performing resiliency modeling and design reviews to assess availability and scaling implications and requirements for introduction of new technologies.

  • Ability to communicate ideas and proposals concisely, both verbally and written, to senior staff members

  • Source Control Expertise across Organizations (Git)

  • Container experience (Docker)

  • Container orchestration experience (Kubernetes)

  • Configuration Management (Puppet, Chef, Salt, Ansible)

  • CI/CD Pipeline experience (Jenkins, Gitlab)

  • Programmatic Integration with Ticketing and Asset Management systems

  • Experienced operation and configuration of both Windows and Linux systems

  • Programming skills (Python, Go)

  • Hands-on SRE experience, with in-depth knowledge of scaling in the cloud, and software engineering practices

  • A solid understanding of devops and SRE standards & methodologies

  • Ability to distill complex problems and drive toward creative solutions

  • Strong organizational and relationship skills

Bonus Points If

  • Architecture related certifications (Google Cloud Platform Professional Cloud Architect/Developer, Amazon AWS Certified Solutions Architect - Professional, Amazon AWS Certified DevOps Engineer - Professional, CCSP)

  • Familiarity with a self-service oriented environment to enable software engineers

  • Familiarity with serverless technology

  • Agile/SCRUM experience

  • Web server/client and mobile architecture and implementation experience (OpenAPI/Swagger, gRPC)

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .

Job Category: Engineering

ID: R0014380

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