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Frontdoor TeleSales Floater Associate in Memphis, Tennessee

Company Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard. Frontdoor serves more than two million customers across the U.S. through a network of 15,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .

Position Overview

Receives inbound and/or places outbound telephone calls to sell home warranties. Promotes the benefits, coverage, and terms of products to potential customers. Converts sales opportunities to assist with company monthly sales goals. Upholds the high standards, guidelines, policies, and procedures, especially when interacting with customers. Acquires and maintains knowledge and understanding of product coverage for application in every business transaction. Utilizes all available resources and maintains current and knowledgeable of all business unit policies, procedures and programs; completes required continuing education courses. As part of our commitment to the health of our associates and the local communities we serve, we are temporarily conducting all of our interviews and training sessions virtually, and our employees are working from home over the next few months.

Job Responsibilities

  • Receives inbound and/or makes outbound telephone calls to sell home warranties.

  • Promotes the benefits, coverage, and terms of products to potential customers.

  • Implements effective sales techniques to convert sales opportunities with a high rate of efficiency to assist with company monthly goals.

  • Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers.

  • Acquires and maintains knowledge and understanding of product coverage for application in every business transaction.

  • Utilizes all available resources and maintains knowledge of all business unit policies, procedures and programs; completes required continuing education courses.

Job Requirements

  • High school diploma or general education degree (GED) is required.

  • 1-3 years of sales and/or customer service experience and/or training required, or equivalent combination of education and experience.

  • Excellent communication skills.

  • Microsoft Office software applications (Word, Outlook, Excel)

  • Ability to work in a team environment.

  • Math competency

  • Detail Oriented

  • Career Focused

  • Customer Focused

  • High performer (driven/motivated to succeed)

  • Competitive #INCSCTN

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .

Job Category: OperationsJob Description

ID: R0014823

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