Data Analyst (Workforce Management) - 100% Remote

Nashville, TN

  • ID: 2022-2995
  • Category: Customer Service/Support

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary:

As a Data Analyst, you are responsible for providing data analysis to recommend actions of a moderately complex nature to improve business processes to management.

Responsibilities:

  • Collects and analyzes data sets of a moderately complex nature for results and variances, identifying trends and patterns in order to recommend actions to improve business processes.

  • Assesses the quality of the data by cleaning, transforming, validating and modeling it, and determining the meaning of the data.

  • Coordinates across multiple functional groups to gather the inputs and operational results necessary for executing data models.

  • Provides information to management by assembling and summarizing data.

  • Prepares reports.

  • Makes presentations of findings, analyses, and recommendations.

  • May develop, plan, evaluate/test, and conduct audit system programs in order to assist the business unit in making sound decisions.

  • May provide training and guidance to field on conducting audits and overall quality audition and action item system support.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:

Bachelor’s degree in Mathematics, Economics, Computer Science, or similar field.

Minimum Experience required:

3 years overall data analysis experience with proven experience in Excel and Access

Required Skills:

  • Ability to mine data, compile and manipulate in multiple systems/programs and analyze results.

  • Ability to create effective presentations for management.

  • Excellent communication skills.

  • Experience and/or knowledge of Project Management Professional Certification (PMP) and/or Project Management Office (PMO) methodologies

  • Skills in SQL reporting.

Preferred Skills:

  • Experience and/or knowledge of Project Management Professional Certification (PMP) and/or Project Management Office (PMO) methodologies

  • Skills in SQL reporting.

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ID 2022-2995

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.