Sr Manager, Associate Engagement

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary : (Remote/Virtual)

Reports to the VP Internal Communications, is directly responsible for managing strategies and executing efforts that advance our culture and drive meaningful engagement. This will include partnering with cross-functional teams and engaging with senior leaders, managing relationships and performance of external parties in the execution of virtual and in-person activities within budget. Provide communication and change management support for programs and initiatives as needed, and execute additional duties as assigned.

Responsibilities:

• Enterprise alignment: Develop and execute process to create, deliver and maintain a corporate calendar, working with key stakeholders from all functions to document enterprise activities, significant dates, launches and milestones, that inform effective planning and decision-making by leadership.

• Program management: Develop and deliver best in class internal engagement routines and processes. Drive program and project deliverables, provide strategic direction, and deliver regular communications to stakeholders. Manage vendor relationships and audit partners to ensure delivery of services and desired experience.

• Leadership: Lead event execution for enterprise level associate and/or leadership events, developing project plans, assigning core team responsibilities, managing applicable budgets, partnering with sourcing and other internal partners to source locations, secure contracts and services.

• Communication: Own communications to project members and stakeholders on progress, issues, and risks including regular status updates.

• Manage: Monthly Diversity Council and Associate Resource Group meeting agendas, and collaborate with leaders to support overarching strategy and events for ARGs. Own processes to enable high-performing and highly engaged, inclusive communities, provide executional support for enterprise ARG activities, and proactively manage communication and measurement toward goals.

• Act as an advisor to Chief People Officer and VP, Communications to support commitment to building an inclusive, engaged culture in virtual environment and develop appropriate strategies to address agreed-upon opportunities and priorities.

• Key contributor to culture, communications and change management efforts supporting M&A and other initiatives.

• Partner with communication team to lead and support key processes and deliverables, including weekly e-newsletter content, production and distribution; editorial calendar; intranet; audience segmentation and list management; presentations, and more. Engage with creative services, printing, production and fulfillment teams as needed to execute on deliverables.

• Champions Frontdoor Values to Help Others. Own It. Move Forward and Explore, as we pursue our purpose of making life easier for every homeowner,

• May assume other duties as applied.

Required Skills:

• Outstanding planning and project management skills

• Ability to work collaboratively and lead in a cross-functional environment

• Expertise in managing large corporate events, in-person and virtual

• Excellent communication skills (written and oral) and ability to effectively represent ideas and positions with range of audiences

• Keen attention to detail

• Ability to anticipate and effectively mitigate risk, and respond responsibly in crisis situations

• Demonstrated success in fast-paced, fluid environment where ability to multi-task and prioritize deliverables is essential

• Outstanding communication skills (written and oral)

• Ability to maintain discretion and manage confidential information

• Proficient in Microsoft applications such as Word, Excel, Forms and PowerPoint, as well as Zoom and event management, travel and RFP platforms such as Cvent and Concur

Preferred Skills:

Physical Role Requirements : Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Qualifications

Minimum Education, Licensure and Professional Certification requirements: BSc/BA in Communication, Marketing, Business Administration or related field required; professional certification preferred

Minimum Experience required (number of years necessary to perform role) : 6+ years of relevant experience required (more experience preferred)

Travel: Occasional (Estimated <20%)

FLSA (Exempt or Non-Exempt) : Exempt

Status (Full time, Part time, or PRN) : Full time

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Job Locations US-TN-Nashville

ID 2025-3733

Category Human Resources

Type Full Time

Company AHS American Home Shield Corp