Real Estate Associate - Welcome Calls - 100% Remote / Work From Home

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary :

Performs data entry of home warranty contracts and information into the computer system. Assists with inbound Real Estate calls while resolving issues involving contract coverage. Generates new customer sales.

Responsibilities:

• Performs data entry of home warranty contracts and information into the computer system.

• Assists realtors, account executives and customers via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all business unit policies, procedures, and contract coverage.

• Enters appropriate documentation according to established guidelines.

• Explains contract coverage as needed.

• Follows up with realtors, account executives and/or customers to ensure contract coverage and payment issues are resolved.

• Generates new customer sales.

• Maintains current knowledge of all business unit policies, procedures, programs and completes required continuing education courses.

• May assume other duties as applied.

Qualifications

Required Skills:

• Math skills

• Knowledge of contract coverage, including systems and appliances

• Knowledge of business unit policies and procedures

• Computer skills (Microsoft Word, Excel, Outlook)

• Attention to detail

• Multi-tasking

• Adapt to a fast-paced environment

Preferred Skills:

Physical Role Requirements : Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required

Minimum Experience required : 1+ years of sales experience and/or training required

Other/State Specific

This role pays between $15.00 to $16.00 and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US-AZ-Phoenix

ID 2023-3154

Category Sales

Type Full Time

Company AHS American Home Shield Corp