Frontdoor Project Manager in Portland, Oregon
Streem, a Frontdoor company combines AR, video and AI to create our revolutionary remote communication platform. Our tech is bleeding edge while our user experience is eloquent and intuitive. Learn more at https://streem.pro at https://streem.pro/
What the product team will be doing over the next year:
It’s our team’s job to plan, create and develop experiences that empower our users with tools and systems for clear communication and problem-solving. We strive to capture the nuance, expressiveness, and specificity of human communication. We explore the opportunities in AR and AI provide to make the physical and virtual worlds understand each other and to unlock a yet unknown range of capabilities and delightful moments.
As a Project Manager, you will be responsible for accountable for successfully coordinating integrated delivery of complex client projects. You will play a critical role in building engineering and operational roadmap in order to deliver a best-in-class set of services and features to allow our company to build powerful, ongoing, and profitable relationships with our customers. You will work closely with members of the leadership, marketing department, sales, sales support, and operations to ensure continuity in product offering and company goals and to influence our long term technical and business strategy.
What all this means for you:
We work with emerging technologies.
Not everyone understands what these technologies are. You will help own them.
The story we are telling is a hard one to tell, but people love it once they “get it”.
We don’t have all the answers, so we have to learn and can’t be afraid to make mistakes.
We are breaking new ground all the time and want to bring our customers along for the ride.
You’ll work directly with the entire team
Interdisciplinary and collaboration are essential to success
You must ask lots of questions and wear many hats
Requests are coming in all the time - you’ll need to know how to shift priorities and make changes on the fly
Your Roles and Responsibilities:
Consulting with various partners, conduct research and gather requirements to create a full understanding of the project needs.
Determine business requirements and document the initiative vision, strategy, and goals to ensure we are proceeding in the correct direction.
Present and demonstrate the strategy to partners and executives
Define and monitor project scope, schedule and budget, including implementing relevant, trend-based measurements to reflect the state of project activities and achievement of clients’ expectations
Maintain continuous communication on project status with clients and all relevant internal and external parties
Anticipate client, business, and community issues and influence managerial and team attention to them
Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
Qualifications and Skills:
Bachelor’s degree with related management experience, such as Computer Science, Engineering, Project Management, or other related fields (Master’s degree preferred)
3+ years of Client Relations Management
3+ years of Project Management
Superb written and verbal communication skills required - explain “what it is”, “why it matters” and “what should we do” in terms of the projects to a non-technical audience
Experience in delivering technology products/services in a high growth environment
Strong communication and interpersonal skills, capable of interacting with customers and Senior Leadership on complex topics.
A bit about us:
Streem was most recently acquired by Frontdoor (FTDR) in December 2019. Co-Founders, Ryan Fink (CEO) and Sean Adkinson (CTO) began building the business in 2017. Since then, we've been growing the product and the team to meet our high goals and expectations, both for ourselves and our customers.
Streem has won a handful of awards in its short lifetime:
Best App award at Mobile World Congress in Barcelona, Spain
OEN Game Changer Award
OEN Development Stage Award
PBJ Innovation Award
Frost & Sullivan Best Practices Award
Diversity, equity, and inclusion work. Streem prioritizes building a work environment and culture that works well for employees of every race, gender, sexual orientation, size, disability, and background.
No silos, no egos. Streem values ideas, interdisciplinary collaboration, and open exchange of constructive feedback. To make this safe for everyone, we foster a culture of trust and respect rather than competition between employees. If you’ve got skills or interests outside what we mentioned in our listing, we want to know about them!
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .
Job Category: Product Management