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Frontdoor Senior UX Researcher in Portland, Oregon

Senior UX Researcher

What we do:

We combine AR, video and AI to create our revolutionary remote communication platform. Our tech is bleeding edge while our user experience is eloquent and intuitive. Learn more at https://streem.pro at https://streem.pro/

As User Experience Researchers and Designers at Streem it is our job to create experiences that empower our users with tools and systems for clear communication and problem solving. We strive to capture the nuance, expressiveness and specificity of human communication. We explore the opportunities AR and AI provide to make the physical and virtual worlds understand each other and to unlock a yet unknown range of capabilities and delightful moments.

What all this means for you:

Our goal is to make the ultimate remote communication tool. What this means for you:

  • Engaging with users and customers to understand their needs, motivations and behaviors is paramount for our success

  • UX sensibilities and practice are central to our daily process

  • Principles of universal design will apply to your work

  • We serve a wide and diverse user base, which requires our empathy and understanding

As a small company, we move fast. What this means for you:

  • Your insights will have direct and immediate impact on what we build

  • You’ll work directly with all departments, including Product, Engineering, Marketing and Leadership

  • Interdisciplinary and team collaboration are essential to success

  • You must ask lots of questions and wear many hats

  • Requests are coming in all the time - you’ll need to know how to shift priorities and make changes on the fly

We work with emerging technologies. What this means for you:

  • The rules are still being written and we can help write them

  • Research and experimentation are vital to the success of these new experiences

  • The best of the industry has yet to be made

  • We don’t have all the answers, so we must learn and question our assumptions

  • We are breaking new ground all the time

As a Senior UX Researcher your primary responsibilities will be to:

  • Conduct generative research to identify user needs and define experience opportunities that informs both strategy and design

  • Evaluate Streem’s existing experiences to help shape product offerings

  • Bring rich data about users and their needs to the dedicated R&D team as their UX Lead

  • Synthesize research findings and report strategy and design recommendations to leadership

  • Provide actionable feedback to the design team

  • Create compelling ways to socialize your findings and the impact of UX Research to the larger team and partners

  • Help create, maintain and communicate Streem’s design system, including design principles, personas, UX KPIs, and usability and accessibility standards

  • Help define, interpret, and triangulate to product analytics

  • Write customer satisfaction surveys and synthesize results

  • Contribute to our evolving processes, best practices and culture

  • Work with the Director of Design to grow a collaborative, imaginative, passionate team of designers and researchers

A bit about us:

Diversity, equity, and inclusion work. Streem prioritizes building a work environment and culture that works well for employees of every race, gender, sexual orientation, size, disability, and background. Ask us how!

No silos, no egos. Streem values ideas, interdisciplinary collaboration, and an open exchange of constructive feedback. To make this safe for everyone, we foster a culture of trust and respect rather than competition between employees. If you’ve got skills or interests outside what we mentioned in our listing, we want to know about them!

Week-long 10% time. Once a quarter, our whole team sets aside the strategic roadmap and spends a week on whatever we each think is important. Doing this together encourages big ideas and cross-department team ups, and it’s a lot of fun.

Enjoy your work life; keep your home life. We’ve got a fun office with free snacks, cold brew and beer on tap for our Demo Day Fridays. Streemers spend time together in a lunch-hour book club and while supporting our neighborhood’s wealth of great restaurants and cart pods. At the end of the day, we go home. Our co-founders both have young children and lead by example through avoiding crunch and exercising our unlimited PTO policy.

Get in touch:

Please indicate in a cover letter how your experience prepares you for this role. We are excited to be growing our UX team and look forward to hearing from you!

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .

Job Category: Engineering

ID: R0014124

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