Job Information

Frontdoor Sr. Technical Program Manager in Pune, India

Company Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard. Frontdoor serves more than two million customers across the U.S. through a network of 15,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Position Overview:

As a Sr. Technical Program Manager (TPM), you will be responsible for independent execution of medium projects impacting a team of 10+ people and dependent teams, defining of project scope and schedule while focusing on regular and timely delivery of value; organizing and leading project teams; managing risk and issues; correcting deviations from plans; and performing delivery of product to the business.You will be responsible for managing several concurrent and complex projects using agile methods with proven program management skills in a fast-paced environment that may cross multiple business divisions and engineering teams.

Job Responsibilities:

  • Own the releases, de-risk them, and take them to completion. Understand the technical details of the development and break down project work to provide clarity. Identify need for resources through discussions of trade-offs with other teams to maximize the overall company’s goals.

  • Coordinate with others to manage dependencies, risks, and schedules. Write trade-off documents to be reviewed by stakeholders across the company. Act as a sounding board for managers to make decisions on resources assignment for projects. Work with developers to tease out undercurrent concerns not clearly expressed and bring out clarity. Be a voice for the engineer. Communicate effectively to others of project status and resolutions. Coordinate work and manage dependencies across multiple teams.

  • Create, document, and maintain project plans and coordinate tasks required for timely completion of projects.

  • Drive creation of project Charter and Milestones with Engineering manager or lead; work with PM to define roadmap and priorities; create detailed project plans for medium projects; and investigate use/procurement of collaboration tools; investigate the use and procurement of collaboration tools.

  • Break down project requirements to drive project plan items. Define project schedule in coordination with PM and Engineering.

  • Mitigate project risks; track down dependencies and work to bring in schedule through dependency tracking; communicate project deviances to schedule to Development Mgr.

  • Work with Engineers in the creation of UML and sequence diagrams for features before implementation.

  • Identify potential gaps in architecture and testing strategies, assist with review and refinement of testing scenarios, and perform debugging and testing of product to have a personal sense and judgment of quality.

  • Track dependencies among several dependent teams and drive to completion. Provide ample lead time for schedule dependencies.

  • Communicate project deviances and define means by which project can get back on schedule.

Job Requirements:

  • Bachelor’s degree in Computer Science, Information Systems Management, related fields, or equivalent experience.

  • 5+ years of experience in managing technology projects in support of a highly technical environment

  • 5+ years’ experience in managing work in an agile environment PMP (Project Management Professional) certification

  • Experience working with remote teams in extended time zones

  • Experience in managing multiple complex projects or programs at scale; Experience managing cross-organizational programs and ability to set and hold teams and individuals to timelines and deliverables without explicit authority

  • Solid understanding of and demonstrated experience in using appropriate tools: Agile Project Management tools such as Jira/VSTS or equivalent; PM tools such as MS Project; Visual tools such as Miro, Lucid Chart

  • Credentialed in PMP

  • Experience with various SDLC models

  • Experience in motivating and helping team members build strong teams

  • Experience in managing others to deadlines

  • Solid analytical skills are critical

  • Strong verbal and written communication skills and experience interacting with both business and engineering individuals at all levels including the executive level

  • Technical expertise within the software development field and experience working directly with engineering teams. Prior experience in software development is a plus

  • Ability to identify resource requirements and to propose trade-offs with other teams to maximize the overall company’s goals.

  • Coordinate with other teams to identify and manage dependencies, risks, and schedules.

Preferred Requirements:

  • 10+ years software engineering experience, with a proven track record of leading large-scale IT projects to successful delivery and completion

  • Strong experience in SQL

  • Experience in JIRA reporting and create data analysis reports

  • Experience in parsing log files to narrow down issues for the engineers in case of escalations

  • Experience and understanding of consumer-facing applications Experience testing web and mobile applications

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).For more details, visit frontdoorhome.com.

Job Category: Engineering

ID: R0015115