Contact Center Associate - Authorizations Agent - 100% Remote / Work From Home

Raleigh, NC

  • ID:2024-3373
  • Category: Customer Service/Support

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary:

As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

Responsibilities: 

  • Responsible for authorizing repair/replacement of covered systems or appliances.

  • Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.

  • Provides any necessary follow-up.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:  

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience required  

1-3 years of customer service experience and/or training required 

Required Skills:  

  • Knowledge of how to read a contract

  • Knowledge of business unit policies and procedures

  • Customer service and conflict resolution

  • Negotiation skills

  • Computer skills (Microsoft Word, Excel, Outlook)

  • Attention to detail

  • Ability to multi-task

  • Ability to adapt to a fast-paced environment

  • Must have internet access with minimum 4.6Mbps upload/download speeds

Preferred Skills:  

  • Highly skilled in mathematics

  • Strong deductive reasoning skills

  • Effective communication skills

Other/State Specific

This role pays between $16/hr to $17/hr, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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ID 2024-3373

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.