Administrative Business Partner

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Frontdoor is seeking a proactive, collaborative, and self-motivated Administrative Business Partner to join its Digital team supporting four cross-team leaders: SVP of Operations, VP of Acquisitions and Renewals, VP of Service, and VP of Data Engineering. This Administrative Business Partner will be responsible for providing advanced and complex administrative support within your functional area(s) for the Digital Organization. This is a great opportunity to join a critically important business, be part of the team, and act in a role that brings new challenges and responsibilities for you to grow and further your professional career.

This role requires strong communication, excellent organizational skills, attention to detail, and the ability to deliver under tight deadlines while juggling multiple requests across stakeholders. Not only will you use your critical thinking skills to deliver customer centric (internal and external) service through assisting in daily leadership needs, but you will participate and complete complex assignments and projects, as well as proactively resolve issues effectively. Acting as a seamless extension to the supported VPs, this Administrative Business Partner will have a high degree of integrity and discretion and work closely with other Executive Business Partners throughout the organization. An ideal candidate will thrive in a fast-paced and goal-driven environment, act as a collaborative partner with strong conviction, and deliver results autonomously with minimal guidance.

Responsibilities

• Effectively and proactively supporting multiple VPs.

• Drive work responsibilities based on the functional area(s) business needs, with the capacity to take on more, owning the results.

• Deliver exceptional customer service to internal and external partners, seeking direction when needed.

• Keep management updated on progress as appropriate and ahead of time.

• Schedule and organize activities such as meetings, travel, conferences and department activities for the VPs and SVP, as well as all members of the functional area(s).

• Organize, execute, and assist with team activities (staff meeting agendas, all-hands meetings, off-sites, and team social events).

• Work with leaders for coordination of on-site meetings as needed.

• Use business software applications to create and develop visual presentations, and prepare correspondence, agendas, minutes, etc. Assemble confidential and sensitive information. Find efficiencies through technology for functional area(s) and company.

• Prepare regularly scheduled reports; compile data for expense/financial record keeping and statistical reports.

• Analyze business constraints and determine possible paths forward.

• Develop and implement secretarial standards, policies, practices, and processes.

• Suggest and lead process improvements and the adoption of new technologies.

• Document writing, editing, and readiness for meetings.

• Willingness to take on increased responsibility.

• Have fun at work and help others do the same.

Qualifications

• 5+ years of experience as an Executive Assistant.

• Experience with managing executive level calendars.

• Handle expense reports and purchase office equipment and supplies.

• May Lead and coordinate office functions, planning events, working with marketing for customer/partner/exec events.

• Partnering closely with business operations team on operation functions.

• Experience in a corporate or start-up environment.

• Advanced proficiency in Microsoft (Outlook, PowerPoint, Excel, 365) and other technology platforms; ability to use office software to create, format, and edit forms and presentations.

• Intermediate proficiency in verbal and written communication skills (grammar, style, spelling, proofreading, responsiveness).

• Ability to communicate information clearly and concisely, as well as cater the delivery of the message to difference audiences.

• Ability to adapt in a fast-paced environment.

• Ability to work well with others in the work group.

• Independent judgment and ability to overcome obstacles.

• Attention to detail and problem-solving skills.

• Ability to prioritize and organize workload in a fast-paced environment with a consistent level of accuracy, demonstrate sense of urgency to address customer needs.

#INCORP

Other/State Specific

This role pays between $29.52 Hourly to $44.24 Hourly, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US-WA-Olympia | US-WA-Seattle | US-OR-Salem

ID 2023-3133

Category Administrative/Clerical

Type Full Time

Company AHS American Home Shield Corp