Frontdoor Senior Product Manager in Seattle, Washington
What is this role about?
Are you passionate about improving the quality of customer experience? Do you thrive in a fast-paced, front-line environment in which you have the opportunity to ensure customers benefit from quality work and great value? Would you like to chart the course that drives business growth and efficiency across our family of home services brands?
Frontdoor is looking for a Senior Product Manager to join our team! In this role, you will collaborate with numerous cross-functional teams to identify, define and specify solutions to exceed customer’s expectations. You will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis, and you will prepare and execute regular product roadmap updates to senior leadership.
You are a great candidate for this role if you:
Identify and analyze data to isolate issues, identify early trends, develop solutions, and prioritize opportunities for improvements
Are passionate about bringing customer-focused solutions to life
Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions
Are a self-starter and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment.
Enjoy solving problems, particularly those that involve finding the balance between competing priorities.
Like both getting your hands dirty in day-to-day tasks and being able to take a step back to identify opportunities for improvement.
Remain flexible to changing priorities, open to new ideas, and continually looking for new approaches to better align the business
Are a visible and vocal role model across the wider business for Frontdoor’s House Rules.
5+ years of product management or consulting experience is required
5+ years of experience leading project delivery for large, cross-functional projects
Bachelor’s degree in engineering, business, design or related field; or equivalent work experience.
Experience leading initiatives with cross-functional stakeholders
Analytical and quantitative skills; experience using data and metrics to back up assumptions and develop business cases
Track record of influencing and driving change through diverse stakeholder groups
Ability to work effectively with tight deadlines in a fast-paced environment
Attention to detail and proven ability to manage multiple, competing priorities simultaneously
Demonstrated ability to work in ambiguous situations and across organizational boundaries
An ability to effectively develop key processes and procedures that facilitate efficient planning, reporting and control processes
Belief in the value of participating in and contributing to a collaborative team environment
Higher education/certifications preferred
Experience working with consumer-facing websites, applications and/or software
Proven track record for developing a vision, defining a strategy, and building programs and features solving complicated problems with elegant, simple solutions
Extensive experience working with documentation teams developing easily consumable external and internal product knowledge materials
High attention to detail with the ability to manage multiple, competing priorities simultaneously
Ability to think strategically and execute methodically
Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, incorporate feedback, and evaluate opportunistic new ideas with a variety of internal and external stakeholders
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as Candu Home Solutions, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com .
Job Category: Product Management