Atlassian Administrator

Virtual, USA

  • ID: 2023-3141
  • Category: Information Technology

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary: We are looking for strong Atlassian/JIRA administrator to support our cloud application suite. This position is responsible for supporting, maintaining, and extending our Atlassian Cloud suite. Within this role, you will directly affect process implementation, integrate Atlassian products with other internal applications, and drive efficiencies for our organization.

Responsibilities:

  • Configuration, maintenance, and administration of Atlassian Cloud products (JIRA Cloud, Confluence Cloud, JIRA Service Management)

  • Evaluate and manage the usage of Atlassian add-ons to meet team and business needs

  • Work with development and design teams to identify procedural efficiencies, such as withJira Workflows, custom fields, etc.

  • Work with advanced automation tools to automate Jira workflows and tasks.

  • Devise, test, and deploy integrations between Atlassian products and other internal tool

  • Conduct training for employees and new hires on JIRA and briefing the team/s on new

  • Research and implement new approaches on JIRA and Confluence usage.

  • Prompt issue resolution with JIRA Projects and Confluence in coordination with otheradmins, partner teams and Atlassian premier support.

Qualifications

Minimum Education, Licensure and Professional Certification requirements: High school degree in computer technology or equivalent combination of education and experience.

Minimum Experience required:

  • 3+ years as an administrator

  • 3 - 5 years' experience as a JIRA and Confluence Administrator with experience customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes required (JIRA Cloud, Confluence Cloud, Jira Service Management)

  • Strong knowledge and familiarity with JQL

  • Strong verbal and written communication skills

  • Working knowledge of both Scrum and Kanban methodologies

  • Experience extending Atlassian products via code development is preferable

Preferred Skills:

  • Experience directly integrating Atlassian products with other systems is preferable

  • Understanding of Web Technologies (Cloud/Amazon Web Services, Jira, HTML, CSS, JavaScript, PHP, Java)

  • Highly organized, you are someone who loves to keep data nice and clean

  • Ability to analyze, review, and document current functionality to determine potential areas of improvement.

Other/State Specific

This role pays between $61,400.00 to $92,000.00, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US

ID 2023-3141

Category Information Technology

Type Full Time

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.