Executive Administrative Business Partner

Virtual, USA

  • ID:2024-3494
  • Category: Engineering

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary:

As an Executive Administrative Business Partner, you will be responsible for working on complex assignments and projects, involving multiple stakeholders and resolving significant and unique issues. This role will support our Chief Technology Officer and two VP's on our Technology team. The ideal candidate will have experience supporting Technology C-Suite leaders with a strong engineering organinzation of 250+ team members. Not only will you provide support for functional or company-wide needs, projects, and leaders, you will support executive positions within the company. You will use your critical thinking skills to plan and execute cross-functional and/or companywide projects end to end and manage multiple projects simultaneously, making final decisions that impact business results company-wide.

Responsibilities:

  • Work on complex assignments and special projects; proactively resolve issues using sound judgment with little guidance, often deescalating difficult issues and escalating concerns appropriately. Teach skills to others as needed.

  • Drive work responsibilities, with the capacity to take on more, by owning and delivering the results. Drive clarity and understanding of customer needs, and proactively identify opportunities and implement best practices.

  • Works regularly and delivers exceptional customer service to internal and external partners. Anticipate needs for stakeholders to obtain information and keep people informed.

  • Schedule and organize activities such as meetings, travel, conferences, and department activities.

  • Use business software applications to leverage technology in ways that may have company-wide impact.

  • Prepare regularly scheduled reports; compile data for expense/financial record keeping and statistical reports.

  • Determine possible paths(s) to manage business constraints.

  • Develop and implement secretarial standards, policies, practices, and processes for the organization.

  • Serve as the principal go-to person within the field.

  • May assume other duties as applied.

Qualifications

Minimum Education, Licensure and Professional Certification requirements: High school diploma/GED required; Bachelor’s degree preferred

Minimum Experience required: 7+ years administrative or operations experience required

Required Skills:

  • Experience with external stakeholders, serving as a representative of the company

  • Work directly with Board of Director members. Assist with prep work and travel arrangements for various BOD meetings.

  • Must be willing to work Central or Mountain time zone work schedules.

  • Advanced project management skills

  • Advanced financial and business acumen company-wide

  • Expert level proficiency in Microsoft (Outlook, PowerPoint, Excel, 365) and other technology platforms; ability to leverage technology in ways that may have company-wide impact

  • Advanced verbal and written communication skills (grammar, style, spelling, proofreading, responsiveness), with a high degree of discretion and confidentiality

  • Ability to communicate information clearly and concisely, as well as cater the delivery of the message to difference audiences.

  • Independent judgment and ability to overcome obstacles

  • High level of attention to detail and problem-solving skills

  • Ability to prioritize and organize workload in a fast-paced environment with a consistent level of accuracy, demonstrates sense of urgency to address customer needs

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Job Locations US

ID 2024-3494

Category Engineering

Type Full Time

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.