Legal Manager, Regulatory

Virtual, USA

  • ID:2024-3439
  • Category: Legal

Overview

Frontdoor, Inc. (NASDAQ:FTDR) is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home warranties with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Postion Overview:

Frontdoor seeks a talented and self-motivated legal manager to support the Product & Regulatory team. Reporting to Corporate Counsel, Regulatory, this role will support Frontdoor’s Product & Regulatory team, broader legal team and other business teams, and provide a wide variety of support in the legal arena to include research and analysis of regulatory compliance, dispute-resolution support with a particular emphasis on customer escalations, and management of miscellaneous legal issues and matters. You will interact with business partners of various functions, giving guidance and advice regarding in a variety of areas to ensure compliance with company policies and procedures.

Shared Purpose and Values :

At Frontdoor, we make life easier for every homeowner. Home is more than a place – it is a connection that each of us sparks as we lived our shared values: Help people. Own it. Move forward. Explore. We make these commitments to ourselves and others each day. They guide, inspire and empower us on our journey. A successful candidate will also be energized and excited by our shared purpose and values. If you identify with our shared values, we would welcome the opportunity to meet you!

Responsibilities:

  • Providing high quality and timely support and project coordination to Legal Team members and other business partners on regulatory, product, and other legal matters pertaining to the operations and continued growth and expansion of our home warranty business and related businesses.

  • Research, analyze and manage regulatory compliance initiatives and other projects in connection with assigned responsibilities, with a particular focus on home warranty contract laws and regulations.

  • Support arbitration, litigation and other dispute-resolution proceedings and processes, including claims-related research, customer and regulator escalations and complaints, and management of discovery requests, document productions and related matters.

  • Assisting with the Company’s response to government and regulatory inquiries and proceedings, including the development of strategies to mitigate risk and defend against claims.

  • Willingness to support as needed a range of legal projects and matters beyond regulatory and product focus areas, including marketing and advertising review, commercial and consumer litigation, contracts, corporate governance and legal operations in support of the Company’s strategic priorities and legal objectives. Contributing to the Legal Team by working collaboratively with team members, timely meeting deadlines and actively supporting team priorities.

  • Manage miscellaneous legal issues and matters involving contracts and the regulatory compliance arena, including but not limited to licensing matters, compliance with the Insurance Department and other rules and regulations, and business process implementation.

  • Willingness to handle other projects and matters as may be assigned from time to time.

Qualifications

  • Bachelor’s undergraduate degree;

  • Paralegal certificate is a plus;

  • 5+ years relevant experience preferred;

  • Ability to work independently, with guidance as needed from a Frontdoor attorney;

  • Ability to work with and influence colleagues;

  • Strong verbal and written communication skills;

  • Ability to make decisions and solve complex problems;

  • Strong decision making, research, and analytical skills to determine best course of action;

  • Must be tech-savvy and possess a strong willingness to learn;

  • Creative problem solver with customer focus and “can do” attitude;

  • Ability to multi-task with a sense of urgency and ability to meet deadlines within a changing, fast‐paced environment;

  • Strong organizational and project management skills;

  • Good sense of humor and willing to laugh.

Location:

Remote/virtual but willingness to travel to business locations as required.

Other/State Specific

This role pays between $80,000 and $100,000, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location. At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US

ID 2024-3439

Category Legal

Type Full Time

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.