Manager, Cyber Incident Response (Remote)

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

As the incident response team manager, you will manage a team of highly capable engineers with various degrees of experience in a newly formed IR practice. The team lives the mantra of “We don’t make insecure impossible, we make secure irresistible” as they manage IR duties and engineering in a remote first, cloud native company.

To excel in this role, you should have

• At least 8 years in security with 3 of those years being in people Managment

• Experience running incidents from a security responder point of view

• Excellent communication skills

• An eagerness to partner with other teams and an understanding that security means the proper application of friction, not just speed bumps and blockers.

• You should be a cooler in tense situations, able to help bring calm in a fire

• Experience managing a 24x7 team, oncall rotation and escalation process

• Experience using a logging platform like LogScale, ELK or Splunk

• Experience with cloud security in AWS, GCP, Azure or Oracle Cloud.

• Deep experience in EDR or XDR and tools like Crowdstrike, CarbonBlack, SentinleOne etc

• Experience with container security in Kubernetes or similar

• Experience with Axonious, PaloAlto and Gitlab a plus

Qualifications

• 8 years in the security field with 3 of those years in people management

• Working knowledge of global data privacy rules and regulations.

• Strong writing skills and communication skills.

• Demonstrated ability to think strategically and make effective and timely decisions.

• Preferred (but not required) Security certifications including - CISSP, GCFA, GNFA, GCIH, CISM, CIPT, CDPSE

Technology & Systems

• AWS, GCP, and Azure cloud infrastructures

• Docker, Kubernetes, OPA, Styra

• logscale, Splunk, pagerduty

• Zscaler, palo alto

• Gitlab

Programming / Scripting

• Python, Bash, Shell Script, C++, Java, Golang

#INENG

Other/State Specific

This role pays between $125,500.00 to $165,000.00, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more aboutbenefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US

ID 2023-3119

Category Engineering

Type Full Time

Company AHS American Home Shield Corp