Manager Process Improvement - Remote/Virtual

Virtual, USA

  • ID: 2023-3084
  • Category: Customer Service/Support

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary: (US - Based Remote/Virtual)

As a Manager Process Improvement, you will analyze and measure the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. You will research best business practices within and outside the organization to establish benchmark data. You will collect and analyze process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost.

Responsibilities: ** **

  • Leads and manages project teams to develop and execute comprehensive initiatives, both short and long term, focusing on business model innovation and/or process improvement.

  • Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.

  • Adapts departmental plans and policies and priorities to address resource and operational challenges.

  • Leads business consulting engagements resulting in process improvement and reengineering.

  • Manages the optimization of business unit systems as required to improve customer experience.

  • Manages the development of Standard Operating Process’ repository and electronic reference center.

  • Applies quantitative and qualitative analyses to assess, monitor and evaluate performance of services and/or programs.

  • Prepares and presents project plans, reports, and recommendations to management.

  • Collaborates with external agencies and resources to identify and integrate best practices.

  • May assume other duties as applied.

Qualifications

Minimum Education, Licensure and Professional Certification requirements: ** ** Highschool diploma or equivalent required, Bachelor’s degree preferred

Minimum Experience required: 6+ years of operations and/or continuous improvement experience; 3 years of management experience

Required Skills: **  **

  • Project management, change management and business process analysis experience required.

  • Knowledge of continuous improvement principles, methodologies, and practices

  • Business process analysis skills

  • Project and resource management skills

  • Ability to manage multiple priorities concurrently

  • Written and verbal communication skills, including delivering presentations

  • Proficiency in Microsoft Office applications

  • Ability to influence business partners to execute recommended solutions/improvements.

  • Minimum travel required - no more than once per quarter

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Job Locations US

ID 2023-3084

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.