Senior Incident Response Engineer

Virtual, USA

  • ID:2024-3442
  • Category: Engineering


Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit .


As a senior incident response engineer, you will work with a team of highly capable engineers with various degrees of experience in a newly formed IR practice. The team lives the mantra of “We don’t make insecure impossible, we make secure irresistible” as they manage IR duties and engineering in a remote first, cloud native company.

To excel in this role, you should have

  • At least 8 years in security with 3 of those in incident response

  • Experience running incidents from a security responder point of view

  • Excellent communication skills

  • An eagerness to partner with other teams and an understanding that security means the proper application of friction, not just speed bumps and blockers.

  • Excellent mentoring and teaching skills and an overall eagerness to help guide more jr engineers into more senior roles.

  • You should be a cooler in tense situations, able to help bring calm in a fire

  • Experience using a logging platform like LogScale, ELK or Splunk

  • Experience with cloud security in AWS, GCP, Azure or Oracle Cloud.

  • Deep experience in EDR or XDR and tools like Crowdstrike, CarbonBlack, SentinleOne etc

  • Experience with container security in Kubernetes or similar

  • Experience with Axonious, PaloAlto and Gitlab a plus


  • Qualifications

  • 8 years in the security field with 3 of those years in Incident Response

  • Strong writing skills and communication skills.

  • Demonstrated ability to think strategically and make effective and timely decisions. Technology & Systems

  • AWS, GCP, and Azure cloud infrastructures

  • Docker, Kubernetes, OPA, Styra

  • logscale, Splunk, pagerduty

  • Zscaler, palo alto

  • Gitlab Programming / Scripting

  • Python, Bash, Shell Script, C++, Java, GolangSplunk, Elastic, Fluentd or Prometheus.

Other/State Specific

This role pays between $ 105,900 to $ 152,500, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

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Job Locations US

ID 2024-3442

Category Engineering

Type Full Time

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit