Senior Manager Process Improvement
- ID: 2023-3215
- Category: Sales
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
As Senior Manager Process Improvement, you will analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements. You will research best business practices within and outside the organization to establish benchmark data, collect and analyze process data to initiate, develop and recommend business practices and procedures, and determine how new information technologies can support reengineering business processes and system improvements.
Drives operational excellence by inspiring and directing a team that builds operational consistency, excellence, and innovation
Drives optimal solutions with the identification and adoption of best practices by partnering with internal clients and functional leaders.
Provides collaborative leadership, consultation, strategic planning, design, facilitation, and high-level project management on multi-faceted problems to achieve strategically aligned solutions.
Leads and manages project teams to develop and execute comprehensive program initiatives, both short and long term, focusing on business model innovation and/or process improvement.
Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.
Adapts departmental plans and policies and priorities to address resource and operational challenges.
Partners with Product managers to drive the optimization of systems as required to improve the customer and agent experience.
Manages the development of Standard Operating Process’ repository and electronic reference center.
Applies quantitative and qualitative analyses to assess, monitor and evaluate performance of services and/or programs.
Establishes specific plans and goals for multiple teams and/or comprising a significant number of experienced professionals.
Makes final decisions that drive team results and impact function results.
May assume other duties as applied.
**Required Skills: **
Project management, change management, and business process analysis experience
Knowledge of continuous improvement principals, methodologies, and practices
Business process analysis skills
Project and resource management skills
Ability to manage multiple priorities concurrently
Written and verbal communication, presentation, and listening skills
Proficiency in Microsoft Office applications
Ability to influence business partners to execute recommended solutions/improvements
**Preferred Skills: **
- Lean Six Sigma Certification
**Physical Role Requirements: **
Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Minimum Education, Licensure and Professional Certification requirements:
High school diploma or equivalent required, Bachelor’s degree preferred
Minimum Experience required (number of years necessary to perform role):
6+ years in operations and/or continuous improvement experience
Up to 20%
This role pays between $125,500 to $176,900 and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.
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Job Locations US
Type Full Time
Company AHS American Home Shield Corp
Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.