Sr. Manager, Security Incident Response (Remote)

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Summary : The Senior Manager Security Incident Response will lead and manage the organization’s Incident Response (IR) program, ensuring the timely and effective handling of security incidents. This role involves overseeing the end-to-end incident response lifecycle, coordinating with cross-functional teams, and continuously improving the organization’s incident detection and response capabilities. The ideal candidate will possess strong leadership skills, deep technical expertise, and a strategic mindset to manage complex security incidents in a fast-paced environment.

Responsibilities

• Lead the Incident Response team in identifying, investigating, and responding to security incidents, and ensure incidents are managed effectively while minimizing impact on the organization.

• Develop, implement, and maintain the organization’s incident response plan, ensuring alignment with industry best practices and regulatory requirements.

• Work closely with IT, Information Security, Legal, and other relevant departments to coordinate incident response efforts and communication.

• Oversee the forensic investigation of security incidents, ensuring thorough analysis and preservation of evidence for potential legal proceedings.

• Continuously assess and improve the incident response processes, tools, and technologies to enhance the organization’s security posture.

• Develop and deliver incident response training and tabletop exercises to prepare the organization for potential security incidents.

• Provide regular updates and detailed reports on incident response activities, trends, and key metrics to executive leadership.

• Manage relationships with third-party vendors and service providers related to incident response, such as forensic specialists and threat intelligence providers.

• May assume other duties as applied.

Qualifications

Required Skills:

• Proven experience in managing and leading an incident response or security operations team

• In-depth knowledge of security tools and technologies, including SIEM, EDR, IDS/IPS, firewalls, and forensic tools

• Strong understanding of incident response frameworks, such as NIST, SANS, and ISO 27001

• Experience with digital forensics and malware analysis, including knowledge of forensic tools and methodologies

• Excellent verbal and written communication skills, with the ability to communicate complex technical issues to non-technical stakeholders

• Strong analytical and problem-solving skills, with the ability to make critical decisions under pressure

• Technology and Systems:AWS, GCP, Azure cloud infrastructures, Docker, Kubernetes, OPA, Styra, Logscale, Splunk, PagerDuty, Zscaler, Gitlab

Preferred Skills:

• Relevant certifications such as CISSP, CISM, GIAC, or CEH

• Experience with incident response in cloud environments (e.g., AWS, Azure, GCP)

• Experience with security automation and orchestration to streamline incident response processes

• Familiarity with relevant regulatory requirements and standards, such as SOX and PCI-DSS

• Experience integrating threat intelligence into incident response efforts

• Strong project management skills, with the ability to manage multiple initiatives simultaneously

• Programming / Scripting Experience: any of the following - Python, Bash, Shell Script, C++, Java, Golang

Minimum Experience required (number of years necessary to perform role) : 8+ years of experience in information security required, with a focus on incident response, security operations, or digital forensics

Other/State Specific

This role pays between $ 165k to $2 06k , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

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Job Locations US

ID 2024-3543

Category Engineering

Type Full Time

Company AHS American Home Shield Corp