Sr. Process Improvement Analyst (Remote/Virtual Role)

Virtual, USA

  • ID: 2022-3066
  • Category: Customer Service/Support

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary ** : (Remote Role)**

As a Senior Process Improvement Analyst, you will help internal teams make decisions that result in more efficient processes and an improved bottom line. You will incorporate a service-oriented approach to establish best practices, execute sound analysis, evaluate processes, and recommend improvement opportunities.

Responsibilities: ** **

  • Gather, validate, and analyze data, supporting the organization’s process quality initiatives and ongoing activities.

  • Provide decision support through hypothesis-driven, fact-based problem-solving approach and analytics to functional and senior leadership.

  • Partner with departmental business clients to identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact across workstreams.

  • Collaborate with project team stakeholders using project management practices to ensure project and business needs are met without disruption to existing functions and services.

  • Develop, run, and monitor new and ad-hoc reports using multiple data sources and systems.

  • Prepare documentation of requirements definitions, reference, and process mapping.

  • Assess, create, and evaluate training materials, including standard operating procedures, job aids, and manuals.

  • Perform project management and task work related to governance, data quality, reporting, and analysis.

  • Manage moderately complex projects and/or workstreams within larger projects.

  • Provide advice and recommendations on improving team results, policies, and processes, as well as provide major contributions to the accomplishment of team goals.

  • Mentor and coach junior associates, internal and external to the department.

  • May assume other duties as applied.

Qualifications

Minimum Education, Licensure and Professional Certification requirements:   High school diploma or equivalent required, Professional certification in process management, business analysis, and/or data quality management preferred

Minimum Experience required: 5+ years of experience in at least two of the following areas: Analytics, Process Improvement, Project Management, Solution Development; or equivalent combination of education and experience required

Required Skills: **  **

  • Ability to analyze and interpret complex data

  • Highly skilled in professional documentation and presentation development

  • Sound knowledge of business analytics techniques and project management practices

  • Knowledge of technical reporting best practices

  • Proficient in Microsoft Excel, Looker, macro development and use

  • Ability to work independently, plan, and prioritize workload

  • Effective communicator and collaborative skills

  • Ability to meet deadlines within a fast-paced environment with competing priorities

  • Some Travel required

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Job Locations US

ID 2022-3066

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.