Sr Product Manager, Digital CX

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Summary:

Are you passionate about improving the quality of customer experiences? Do you thrive in a fast-paced environment where you can ensure customers benefit from quality work and great value? Would you like to chart the course that drives our mobile-app and contractor platform at Frontdoor?

Frontdoor is looking for a Senior Product Manager to join the team! As a Senior Product Manager, you will collaborate with Engineering, Operations, Marketing, Finance, Analytics, UX, and Legal to build a roadmap to drive value for the entire organization. You will own the long-term vision of features and will build a plan to achieve it. You will work with developers, SDMs and TPMs to define acceptance criteria, write tickets, plan sprints, and prioritize work. You will experience a wide range of problem-solving situations, requiring extensive use of data collection and analysis, and you will prepare and execute regular product roadmap updates to senior leadership.

You are a great candidate for this role if you:

• Are a strong user experience advocate - customer-obsessed but data and metrics informed

• Have attention to detail and proven ability to manage multiple, competing priorities simultaneously

• Analytical and quantitative skills; experience using data and metrics to back up assumptions and develop business cases

• Effectively develop key processes and procedures that facilitate efficient planning, reporting and control processes

• Can think strategically and execute methodically

• Proven track record for developing a vision, defining a strategy, and building programs and features solving complicated problems with elegant, simple solutions

• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, incorporate feedback, and evaluate opportunistic new ideas with a variety of internal and external stakeholders

• Can interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions

• Are a self-starter and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment.

• Enjoys solving problems, particularly those that involve finding the balance between competing priorities.

• Like both getting your hands dirty in day-to-day tasks and being able to take a step back to identify opportunities for improvement.

• Remain flexible to changing priorities, open to new ideas, and continually looking for new approaches to better align the business

Qualifications

• Bachelor's degree preferred

• 5+ years of Product Management or consulting experience delivering highly successful and innovative products.

• 5+ years of experience in product or program management, product marketing, business development or technology

Other/State Specific

This role pays between $ 145k to $ 160k , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

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ID 2025-3603

Category Engineering

Type Full Time

Company AHS American Home Shield Corp