Sr. Product Manager (Remote)

Virtual, USA

  • ID: 2022-3009
  • Category: Engineering

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

Summary :

Are you passionate about improving the quality of customer experience? Do you thrive in a fast-paced environment where you can ensure customers benefit from quality work and great value? Would you like to chart the course that drives our customer facing platforms at Frontdoor?

As a Senior Product Manager at Frontdoor you will collaborate with Engineering, Sales, Marketing, Operations, Finance, Analytics, and Legal to build a roadmap to drive value for the organization. You will do that by crafting a long-term vision of the features needed to exceed customer expectations and build a working backwards plan to achieve it.

You are a great fit for this role if:

  • Are a strong user experience advocate - customer-obsessed but data and metrics informed

  • Have attention to detail and proven ability to manage multiple, competing priorities simultaneously

  • Seek data from internal and external customers to test hypothesis, and pilot initiatives

  • Demonstrate ability to work in ambiguous situations and across organizational boundaries

  • Effectively develop key processes and procedures that facilitate efficient planning, reporting and control processes

  • Can think strategically and execute methodically

  • Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, incorporate feedback, and evaluate opportunistic new ideas with a variety of internal and external stakeholders

  • Can interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions

  • Are a self-starter and can juggle multiple priorities and make things happen in a fast-paced, dynamic and often ambiguous environment.

  • Enjoys solving problems, particularly those that involve finding the balance between competing priorities.

  • Like both getting your hands dirty in day-to-day tasks and being able to take a step back to identify opportunities for improvement.

  • Remain flexible to changing priorities, open to new ideas, and continually looking for new approaches to better align the business

Qualifications

Required Skills:

  • 7+ years of product management or consulting experience is required5+ years of experience leading project delivery for large, cross-functional projects4+ years of PM experience delivering highly successful and innovative products that you are deeply proud of

Preferred Skils:

  • MBA or Master’s degree

  • Experience delivering customer facing platform specific features.

  • Ability to work in a fast-paced environment where continuous innovation is desired.

  • History of teamwork and willingness to roll up one’s sleeves to get the job done.

Other/State Specific

Additional Frontdoor Total Rewards Information: We are passionate about empowering our people, and are creating an environment where associates are engaged and excited to be part of taking the hassle out of home ownership. Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan. The incoming salary for this role is $135000 for the minimum level of experience outlined in the requirements for this role; however, the salary we ultimately offer will typically increase commensurate with experience.

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Job Locations US

ID 2022-3009

Category Engineering

Type Full Time

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.