VP, Internal Audit and Enterprise Risk Management

Virtual, USA

  • ID:2024-3519
  • Category: Accounting/Finance


Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .


The Internal Audit Program will use a risk-based approach in focusing audit resources on the highest risks while providing audit coverage across the company and performing objective analyses of strategic, financial, operational, technological, internal controls, and risk management processes through planning, execution, and reporting of results for audits, corrective action plans, and control development/testing.

The ERM program, while separate and distinct from Internal Audit, will need to be structured, operationalized and led in a way that is highly complementary to, and mutually reinforcing of, Internal Audit. The ERM Program will account for all relevant COSO, ISO, and/or other industry standards and best practices. The ERM program will be a highly effective, fit-for-purpose program and set of annual activities that ensure the clear identification, evaluation and monitoring of relevant enterprise risks in a well-structured, consistent and coordinated way across the business.

Both Internal Audit and ERM must be designed, operationalized and led in a strategic, business-minded and collaborative manner that supports and facilitates Frontdoor’s strategy and business objectives while simultaneously safeguarding and adhering to the substantive independence that both functions require.


  • Set vision and strategy for the Internal Audit and Enterprise Risk Management functions that is aligned to Frontdoor’s strategy and business objectives while supporting a robust and broader risk management framework.

  • Establish and manage an effective Internal Audit program, and utilize findings to make recommendations and provide guidance for building robust internal controls that will:

  • Reduce risk for the organization.

  • Ensure effective internal controls are in place to mitigate risk.

  • Improve effectiveness and efficiency of operations.

  • Perform annual audit (and enterprise) risk assessments and develop annual internal audit plans for the organization that clearly define the objective and scope of each review.

  • Establish objectives and scopes for audits, oversee and execute the procedures, discuss observations with Frontdoor management, and prepare/review reports.

  • Ensure audits are executed and reported on within agreed-upon timetables and budgets.

  • Provide executable recommendations that improve operations, controls, and how the business is managed. Facilitate the sharing of relevant information and best practices across the organization.

  • Interact with external auditors to coordinate audit response for regulatory and financial audits.

  • Effectively communicate audit observations, internal control deficiencies, and recommendations, including discussions with executives and forging alignment and consensus. Prepares clear and concise written audit reports, ERM reports, and Audit Committee meeting presentations.

Enterprise Risk Management

  • Evolve and lead the ERM program, activities, and assessments to effectively identify, evaluate, manage, mitigate, monitor, and report on enterprise risks in a manner that helps to inform the annual Internal Audit plan and activities, and that supports and facilitates organizational strategy, business objectives, and effective financial, operational, compliance and governance controls.

  • Evolve, redesign and operationalize highly effective and efficient enterprise risk assessments (ERAs) and mechanisms to effectively track, monitor and report on the status of enterprise risks (e.g. through enterprise risk scorecards and dashboards), inclusive of Board/Board Committee materials and reports.

  • Maintain proactive involvement in business activities related to new products/services, systems development, systems conversions, emerging risks, and process reengineering to ensure that control and ERM considerations are evaluated in the early stages. Coordinates with operational functions to identify and assess both enterprise and internal control risks.


Required Skills:

  • Demonstrated experience in managing a portfolio of audits, concurrent oversight and execution of multiple projects, and evaluating controls associated with complex business processes.

  • Experience in managing integrated audits that address a combination of financial, operational, and technology/systems objectives.

  • Demonstrated experience in designing, building, implementing, operationalizing, and leading all aspects of a high-performing, full-service, and wide-ranging ERM Program.

  • Experience in executing internal financial investigations and reviews.

  • Demonstrated experience, skills, and knowledge of/with IIA Professional Practices and Standards.

  • Thorough understanding of internal auditing standards, PCAOB auditing standards, OSO, ISO, SOX, US GAAP and risk assessment practices.

  • Strong experience and expertise in the presentation and compilation of multi-stakeholder executive-level reporting, including but not limited to the Board, relevant Board Committees (e.g., Audit Committee), and executive leadership.

  • Excellent organizational, analytical and problem-solving skills, as well as oral, listening and written communication skills, required.

  • Excellent interpersonal, collaboration, communication (verbal and written), and presentation (formal written and verbal) skills.

  • Strong computer and IT skills required, including highly advanced Microsoft Office, Excel, PowerPoint, Word, process documentation and project management expertise, among other relevant competencies/programs.

Preferred Skills:

  • Open, transparent, collaborative, consultative, and communicative, and strong ability to navigate through disagreement, strike the optimal balance, and utilize sound judgment and discretion.

  • Excellent interpersonal skills with the ability to be direct yet diplomatic when addressing issues or deficiencies.

  • Personal commitment to integrity, achievement of departmental ad business results, and outstanding customer service.

  • Strong mentor and role model for staff and company personnel.

Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirements:

  • Bachelor’s degree in Business, Accounting or other relevant area.

  • An advanced degree is preferred (e.g., JD, MBA, or Masters in Business/Finance/Accounting).

  • CPA and/or CIA certification

  • CISA or other relevant professional certifications

Minimum Experience required (number of years necessary to perform role) :

  • 15+ years of Internal Audit, ERM, internal controls and assurance, financial, accounting, and/or relevant business operations experience, with a minimum of 8 years in a senior-level Internal Audit and ERM leadership roles.

  • 10+ years of managerial and people leadership experience.

Travel: Occasional travel required

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Job Locations US

ID 2024-3519

Category Accounting/Finance

Company AHS American Home Shield Corp

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Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.