Obsess over our customers' problems.
We wake up every day and obsess about how to remove the hassle out of our customers’ lives. We start with the customer and work backwards.
Be an owner,
not a renter.
We own our actions, and don’t make excuses or accept them. We’re good stewards of our energy and resources. We set high standards and hold ourselves and each other accountable.
Transparency builds trust, where strong teams and great ideas are born and freely shared. We treat others with respect and win together. We check egos at the door, and have no place for politics or personal agendas.
Do great things
We give our best and work with integrity and purpose. We believe a diversity of people, talent and ideas makes us stronger. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems, make lives better, and enjoy what we do.
We are passionate about empowering our people, and we’ve created an environment where our employees are engaged and excited to be part of something great. This winning culture lives and breathes through the House Rules that our teams exemplify each day.
We challenge ourselves to think at uncomfortable levels and aspire for more. No one will set the bar higher than we do. Don’t just think about how to solve a problem for a customer, think about how to solve it for mankind.
We’re passionate about the inputs of the business. We know that the right inputs allow us to see problems before they get out of hand, make better decisions, and drive speed and agility throughout the organization. We use data, not anecdotes.
Move fast, learn faster
We take action and move with intent, knowing that fast is better than perfect. We think and act in days, not weeks. Failure is a mode of learning. We quickly learn from our mistakes, course correct and recover.
Challenge ideas, respect decisions
We don’t sit on the sidelines. We engage in candid debate and take in other views so that the best solution can be found. We commit to the decision once it’s made, and own the results.
Love problems, not solutions
We don’t jump to conclusions or into action without truly understanding the problem. We challenge, simplify and prioritize, and don’t get so fixated on a solution that we lose sight of the problem.