Sr. Non-Warranty Strategist

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .

Responsibilities

Responsibilities: (Virtual/Remote role)

• Manage Frontdoor app

• Track key metrics and identify optimizations

• Support and prioritize member messaging (renewals, promotions, seasonal services)

• 3P partner discounts

• Measure usage and revenue from warranty and Frontdoor users.

• Identify opportunities to grow programs (expand services with existing partners, promote programs to members as relevant, introduce new partners)

• Build and maintain relationships with partners

• Manage additional on demand services & expansions

• Impact of platform migration on carpet & dryer vent cleaning

• Open services to 2-10 warranty and structural members

• Monitor and triage issues with cross functional teams

• Manage bugs identified through data or customer escalations, connecting relevant teams to resolve root cause and communicate to impacted members as applicable

• Drive operations of non-warranty team

• Coordinate monthly newsletter to stakeholders

• Lead Monthly Business Review meeting and coordinate agenda with stakeholders and partners

Strengths/behaviors :

• Ability to coordinate across multiple teams, gather (and communicate effectively to) stakeholders

• Adaptability and agility in changing circumstances; handling multiple priorities and deadlines

• Knowledge of business process development and change management concepts and implementation practices

• Able to solve problems using data, familiar with quantitative success metrics

• Top candidate will be a self-starter with a sharp eye for details, an ability to work in a fast-paced and ever-changing environment, and the ability to communicate effectively with senior leadership

Qualifications

Minimum Education, Licensure and Professional Certification requirements: Bachelor’s degree in business required, Master’s degree preferred

Other/State Specific

This role pays between $116,010 to $125,000 and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.

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Job Locations US

ID 2025-3734

Category Marketing

Type Full Time

Company AHS American Home Shield Corp